Customers usually prefer to call the centre before or after purchasing their products instead of other engagement channels like email, live chat, etc. One of the biggest problems with this is the cost of making such a move.
A Toll-Free Number allows the users to connect with your business without being charged for the call. In simple words, the company is responsible for all the costs of incoming and outgoing calls.
Depending upon the geographical area code, it is usually identified by a prefix number (800, 855, 866, 1-800, etc.) depending upon the geographical area code.
Some of the features of Toll-Free Numbers are:-
1. Call Tracking
2. Call Recording
3. Simple IVR
4. Detailed Reporting
5. Unlimited Channels
6. CRM Integration
7. Variety of Number Pattern
These IT solution services provide business insights to the owners for better decision-making and measure agents’ performance and call quality.
Using the service gives you both short-term and long-term benefits, which saves up business from extra costs and features that help grow the company. Below mentioned are some of the benefits of these services:-
1. Better Customer Service – Organizations must ensure a smooth and uninterrupted communication network between the customers and the management team. Customers mainly prefer communicating with the company for purchase decisions or post-sale services.
2. Builds Brand Image – This number is easy to remember, and customers can easily relate this number with your brand, which builds your brand identity. This type of system comes with considerable trust benefits as they are highly recognizable as business contact numbers.
3. Cloud Advantage – Cloud Platforms gives an additional advantage over the traditional phone system. This communication platform provides robot infrastructure and maximum uptime, which helps organizations build a better customer experience.
4. Cost-Effective – These are easy to set up and affordable for companies of all kinds. The cost of a subscription to these services is lower than the regular telephonic services. The providers mainly offer reasonable monthly plans or cloud options that don’t need a contract.
5. Improvement of sales – TV and Display Advertisements having toll-free numbers gets more attention. As your sales teams will bring more users to talk and hence your company will get more customers. It is an incredible marketing tool that adds value and helps to generate more leads.
This is mainly the public’s thinking that if the companies have toll-free numbers, they are well established, successful, and operate on a national level. It boosts ups the sale opportunities of your business.
It negatively impacts the customer if they have to pay for the information they need to purchase or the support they need to buy the product. They also hate IVR, hold time, transfer from one person to another and much more.
The best way to overcome all of these problems is to offer toll-free numbers to your customers.
Techno Eye is one of the leading companies which provides the best IT Service Management Solutions. We ensure 24/7 support for all customers. We offer an excellent online setup for all toll-free numbers. We serve each call as an opportunity to solve the problems of our users strengthen our relationships.
As a Techno Eye Customer, you will be provided with premium customer service 24/7. Our team of cross-functional experts will support you with the best IT service solutions and resolve your queries quickly and efficiently. Whenever you want to add a new feature, need technical help, need any help with a toll-free number, you can always call us at our toll-free at. or through WhatsApp by click here.
We will provide you with excellent services at a very reasonable price. We have the best quality and ensure that each delivery is tested thoroughly to bring a flawless customer experience.
For more enquiries, You can also visit us at our branches in Mumbai, Pune, Thane and Navi Mumbai.